Terms of use

Terms of use

1. IDENTIFICATION DATA (LEGAL NOTICE / AVISO LEGAL)

In compliance with Article 10 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSI-CE), the provider of this website is identified as follows: - Provider Name: Mariusz Przybytek (operating as CatralFix.es) - Tax ID (NIF/CIF): Y2921311A - Professional Address: Calle Valencia 56, 03158 Catral, Alicante, Spain - Contact Email: info@catralfix.es - Activity: Maintenance and repair services (Autónomo)

2. ACCEPTANCE OF TERMS

By accessing and using the website CatralFix.es (the "Site"), you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to these terms, please do not use this Site. These terms apply to all users, including consumers (B2C) and professionals (B2B).

3. SERVICES DESCRIPTION AND CONTRACT FORMATION

CatralFix.es provides information regarding services offered in the Catral area and surrounding regions. - Informational Nature: The content on this Site is for informational purposes only. - Contract Formation: Browsing this Site does not constitute a binding contract. A service contract is only formed when CatralFix.es explicitly confirms a service request in writing (via email or WhatsApp) detailing the scope, price, and schedule. - Right of Withdrawal: If a contract is concluded exclusively via distance communication (online/phone) without physical presence, consumers generally have a 14-day right of withdrawal under Spanish law (TRLGDCU). However, this right may be exempted for urgent repair or maintenance services where the consumer has explicitly requested the visit for a specific date/time. Specific conditions will be detailed in the service confirmation.

4. APPOINTMENT BOOKING (CALENDLY)

This Site utilizes an embedded third-party scheduling tool, Calendly, to facilitate appointment reservations. - Availability: Time slots displayed are subject to real-time availability. An appointment is only considered confirmed upon receipt of a formal confirmation email from CatralFix.es or Calendly. - Third-Party Terms: By using the Calendly widget, you agree to comply with Calendly’s terms of service and privacy policy. - Cancellations & Rescheduling: Requests to cancel or reschedule must be made at least 24 hours prior to the scheduled time via the link in your confirmation email or by contacting info@catralfix.es. Failure to do so may result in a cancellation fee if explicitly agreed upon in the service confirmation.

5. WHATSAPP COMMUNICATION

This Site includes a direct action button linking to CatralFix.es via WhatsApp. - Usage: Intended for quick inquiries, appointment confirmations, and urgent communication. - Response Time: While we strive to respond promptly, WhatsApp messages do not guarantee an immediate response and should not be used for emergency services requiring immediate physical intervention (e.g., active flooding, gas leaks) unless explicitly stated. - Data Privacy: By initiating a chat, you acknowledge that your phone number and message content will be processed by WhatsApp (Meta Platforms Ireland Limited) in accordance with their privacy policy. CatralFix.es processes this data solely for customer service purposes in accordance with our Privacy Policy.

6. INTELLECTUAL PROPERTY

All content on this Site, including text, graphics, logos, images, and the specific arrangement of content, is the exclusive property of Mariusz Przybytek (CatralFix.es) and is protected by Spanish and international copyright laws. You are granted a limited, revocable license to access and make personal use of this Site. You may not reproduce, distribute, modify, or create derivative works without express written permission.

7. USER CONDUCT

You agree not to use this Site to: - Transmit any unlawful, threatening, abusive, or harassing material. - Attempt to interfere with, compromise the system integrity or security, or decipher any transmissions to or from the servers running the Site. - Use the booking system or WhatsApp feature to submit false information, prank requests, or engage in spamming.

8. DISCLAIMER OF WARRANTIES

The Site is provided on an "as is" and "as available" basis. CatralFix.es makes no representations or warranties of any kind, express or implied, as to the operation of the Site or the information included herein, except as strictly required by applicable Spanish law. We do not warrant that the Site or emails are free of viruses or other harmful components, though we employ industry-standard security measures.

9. LIMITATION OF LIABILITY

In accordance with Spanish consumer protection laws (TRLGDCU): - CatralFix.es shall not be liable for indirect, incidental, or consequential damages arising from the use of this Site (e.g., loss of data, business interruption). - Liability for direct damages is limited to cases of proven negligence or willful misconduct by CatralFix.es. - CatralFix.es is not liable for errors, delays, or failures in third-party services used on this Site (e.g., Calendly scheduling errors, WhatsApp delivery failures, internet provider outages). - Nothing in these terms excludes liability for death, personal injury, or fraud, where such exclusion is prohibited by law.

10. THIRD-PARTY LINKS AND TOOLS

Our Site may contain links to third-party websites (including WhatsApp and Calendly) not owned or controlled by CatralFix.es. We assume no responsibility for the content, privacy policies, or practices of these third parties. Users are advised to read the terms and privacy policies of any third-party sites they visit.

11. DATA PROTECTION (GDPR / LOPDGDD)

Personal data collected via this Site (contact forms, booking tools, WhatsApp) is processed by Mariusz Przybytek in accordance with our separate Privacy Policy. - Purpose: To manage service requests, appointments, and communications. - Rights: Users may exercise their rights of access, rectification, erasure, limitation, portability, and objection by contacting info@catralfix.es with proof of identity. - Complaints: Users have the right to file a complaint with the Spanish Data Protection Agency (AEPD) at www.aepd.es if they believe their data rights have been violated.

12. GOVERNING LAW, JURISDICTION, AND DISPUTE RESOLUTION - Governing Law: These Terms of Use shall be governed by and construed in accordance with the laws of Spain. - Jurisdiction: Subject to mandatory legal provisions protecting consumers, any disputes arising from these terms shall be submitted to the Courts and Tribunals of Catral/Alicante, Spain. However, consumers domiciled in Spain may also bring actions in the courts of their own place of residence. - Online Dispute Resolution (ODR): In accordance with EU Regulation 524/2013, we inform consumers of the existence of the European Online Dispute Resolution platform, available at: https://ec.europa.eu/consumers/odr. We do not adhere to any extrajudicial consumer arbitration schemes unless legally required.

13. CHANGES TO THESE TERMS

CatralFix.es reserves the right to modify these terms at any time to comply with legal changes or business updates. Changes will be effective immediately upon posting to this page. Your continued use of the Site following the posting of changes constitutes your acceptance of such changes. We recommend reviewing this page periodically.

14. CONTACT INFORMATION

For any questions regarding these Terms of Use, our Legal Notice, or Privacy Policy, please contact us: - By Email: info@catralfix.es - Via WhatsApp: [Click the button on this site] - By Postal Mail: Mariusz Przybytek, Calle Valencia 56, 03158 Catral, Alicante, Spain.